When will I get my order?
Usually, it takes 2–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
· Canada: 2 business days to Ontario; 4 business days to other provinces
· USA: 3–4 business days
· Europe: 6–8 business days
· Australia: 2–14 business days
· Japan: 4–8 business days
· International: 10–20 business days
Our fulfilment times may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It’s difficult to predict the shipping times.
Where will my order ship from?
Canadian orders ship from Ontario, Canada. We work with an on-demand order fulfilment company with facilities worldwide!
Will I be charged customs for my order?
Orders shipping within Canada won’t have to go through customs or incur import duties. For international orders, an additional customs and tax fee can occur. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
· Check your shipping confirmation email for any mistakes in the delivery address
· Ask your local post office if they have your package
· Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at firstname.lastname@example.org with your order number within 2 weeks after the estimated delivery date.
If you did find a mistake in your delivery address, we can send you a replacement order as soon as the initial order is returned to our facility, but shipping will be at your own cost once we have confirmed the updated address with you.
Unclaimed shipments will also be returned to our facilities and can be reshipped to you at your own cost after we receive it.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges at this time, but if there’s something wrong with your order, please let us know by contacting us at email@example.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
Sorry but at this time we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!